Location: Reading, United Kingdom (Office-Based)
Contract: 12-Month Fixed-Term Contract
About the Role
Reporting to the Billing Operations Manager, the Billing Representative plays a key role in driving billing excellence within the Order-to-Cash function. This position focuses on enabling efficient payments across multiple third-party portals (such as Ariba, Tungsten, Coupa, and others), while ensuring a seamless and positive customer experience.
You'll bring strong billing expertise, process improvement skills, and stakeholder management capabilities to support internal teams and customers. This role also contributes to automation initiatives and plays an active part in improving billing systems and processes.
Key Responsibilities
- Manage customer requests related to billing portals, including vendor onboarding, information requests, and portal trading relationships
- Refine and document end-to-end processes, identifying efficiencies and partnering with IT on system improvements
- Drive process automation initiatives and identify opportunities for optimization
- Collaborate with internal stakeholders (Legal, Deal Desk, Finance, GIS) to ensure accurate and timely billing records
- Handle portal-related escalations and ensure compliance with legal and regulatory requirements
- Partner with Sales and Collections to resolve billing issues and support account reconciliations
- Manage customer inquiries related to billing processes, controls, and policies
- Ensure adherence to internal invoicing controls and policies
- Act as a subject matter expert (SME) on billing processes, including support for integrations and projects
- Provide backup support to the Billing Operations Manager and handle complex billing scenarios
- Minimum 3+ years of experience in a software billing or Order-to-Cash environment (high-tech or software industry preferred)
- Strong experience working with third-party billing portals such as Ariba, Tungsten, Coupa, Taulia
- Advanced reporting and analytical skills (Excel, Macros, Power BI, databases)
- Deep understanding of invoicing, collections, and billing best practices
- Ability to interpret contracts and understand their impact on billing and cash collection timelines
- Strong problem-solving mindset with a customer-first approach
- Experience working across multiple business lines (e.g., Professional Services, Cloud, Software Licensing)
- Excellent communication and stakeholder management skills, including interaction with senior leadership
- Proven ability to mentor, train, and support team members
- Strong ownership mentality with the ability to work independently on complex tasks
- High attention to detail and ability to meet tight financial deadlines
- Experience with process improvement, automation, and change management methodologies
This is an opportunity to take ownership of complex billing processes in a fast-paced, global environment. You'll work closely with cross-functional teams, influence process improvements, and play a key role in delivering operational excellence over the course of this 12-month contract.
