Reading - Hybrid
We're partnering with a fast-growing UK protection insurer that is challenging the market with a fresh, customer-first approach. With a strong brand promise centred around improving lives, they are continuing to invest in their claims function and are now looking to appoint an experienced Claims Specialist .
This is an exciting opportunity to join a modern insurer that places empathy, service excellence and regulatory integrity at the heart of everything it does.
The Role
As a Claims Specialist, you will manage a portfolio of Life, Critical Illness and/or Disability claims , making key decisions within agreed authority limits while delivering outstanding customer support.
You will play a central role in ensuring claims are handled fairly, efficiently and in line with UK regulatory standards, while contributing to the ongoing enhancement of the company's claims proposition.
Key Responsibilities
- Manage end-to-end Life, Critical Illness and/or Disability claims within agreed authority limits
- Ensure claims are handled in line with UK legislation, industry guidelines and best practice
- Provide compassionate, customer-focused support throughout the claims journey
- Build strong relationships with internal teams and external partners
- Identify trends and contribute to continuous improvement initiatives
- Support the development and growth of the disability claims offering
- Proven experience managing Life, Critical Illness and/or Disability claims
- Strong understanding of the UK protection insurance market and regulatory framework
- Experience working within agreed claims authority levels
- Excellent customer service skills and a genuine passion for achieving the best outcome for customers
- Strong communication and organisational skills
- CII claims qualification (desirable but not essential)
- Competitive pension scheme
- Private medical insurance (with family discounts available)
- Access to a wide range of lifestyle benefits including dental, travel insurance, EV salary sacrifice scheme, cycle to work and gym memberships
- 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
- Genuine opportunities for professional development and progression
