Location: Perth (Hybrid - 2 days office-based)
Contract: 12-Month Fixed Term
Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm)
About the Role
We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced, customer-focused environment.
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction is managed efficiently, professionally, and with care.
Key Responsibilities
- Handle inbound customer enquiries, providing a high standard of service at all times
- Identify customer needs and deliver effective, timely solutions
- Aim to resolve queries at the first point of contact
- Navigate internal systems to access and provide accurate information
- Maintain clear and accurate records of all customer interactions
- Work collaboratively with colleagues to improve overall service delivery
- Previous experience in a customer service or contact centre environment
- Strong communication and interpersonal skills
- A proactive, problem-solving mindset with great attention to detail
- Ability to work efficiently in a fast-paced environment
- Confidence in using multiple IT systems simultaneously
- Opportunity to join a supportive and growing team
- Hybrid working model offering flexibility
- Gain valuable experience in a fast-paced contact centre environment
- Develop your customer service and communication skills
