Our client, global well-known technology company, based in Ireland, is currently hiring for a Hr Answers Advisor to be the first point of contact for both internal and external clients. You will liaise with managers and employees to resolve requests efficiently. This position will be predominantly working with the French market so experience of French employment law and the French language is a must.
Responsibilities
- Provide expert guidance, information, and support to employees at all levels on HR matters, with an emphasis on delivering exceptional customer service in both English and French.
- Manage a high volume of employee inquiries and tickets in a fast-paced environment, ensuring timely tracking, documentation, and reporting on HR requests.
- Deliver personalized care and support through various communication channels, including chat, phone, and casework.
- Use a verify-and-research approach to offer quick and accurate information about company policies, HR programs, systems, and services.
- Assist and coach employees on navigating internal tools, systems, and resources to promote self-service and empowerment.
- Support the implementation and execution of core HR programs, addressing business needs and aligning with company goals.
- Collaborate with other COEs and cross-functional teams to resolve complex situations and provide recommendations for effective action.
- Take ownership of 1-2 Point of Contact (POC) roles, supporting HR projects, programs, or initiatives, and representing HRAnswers at a regional or global level.
- Ensure adherence to personal Service Level Agreements (SLAs) for responsiveness, turnaround time, and the overall employee experience.
- Apply your knowledge of French employment laws to guide and advise on compliance and local regulations where applicable.
Requirements
- Fluency in both French and English, with strong written and verbal communication skills in both languages.
- At least 3 years of experience in a client-facing HR role, with solid knowledge of HR policies, employment laws, and best practices.
- In-depth understanding of French employment law, including statutory requirements, employee rights, and compliance matters.
- Experience supporting a range of HR functions, such as Leave of Absence (LOA), Payroll, Benefits, and more.
- Experience working with Workday or similar Human Capital Management (HCM) systems.
- Familiarity with ServiceNow or other ticketing systems for HR case management.
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This is a full-time, 12-month contract working Monday through Friday. It is a completely remote role for someone based in Ireland.
Please apply online to be considered
