Location: Bucharest, Hybrid (3 days in the office, 2 days remote)
We are hiring on behalf of our client, a global leader in digital solutions , who are seeking an HR Shared Services Response Centre Specialist to join their EMEA HR team on a 6-month contract. This is an excellent opportunity to work in a fast-paced, international environment, providing high-quality HR support to employees across multiple European countries.
As part of the HR Shared Services Response Centre, you will act as the first point of contact for HR-related queries. You'll deliver exceptional customer service and accurate information across a wide range of HR topics, including onboarding and offboarding, payroll, benefits, employee data management, and HR policies. Working closely with colleagues across EMEA, you will help ensure efficient, compliant, and consistent HR service delivery while contributing to process improvements and employee experience initiatives.
This role is based in Bucharest and follows a hybrid working model, with three days per week in the office and two days working remotely.
Key Responsibilities:
- Serve as the first point of contact for HR queries from employees and managers, providing accurate and timely information.
- Manage inquiries through the HR ticketing system, resolving issues efficiently or escalating to specialist teams when required.
- Support HR processes including onboarding, offboarding, payroll, timekeeping, benefits administration, and employee data updates.
- Collaborate with HR teams across EMEA to ensure consistency and compliance in HR operations.
- Maintain confidentiality when handling employee information and sensitive data.
- Provide guidance on company policies and HR procedures in line with local legislation.
- Contribute to process improvement initiatives and updates to the HR knowledgebase.
- Conduct data checks, reporting, and basic analysis to support HR operations.
- Deliver an excellent employee experience and promote a customer service culture.
- 2-5 years of experience in HR Shared Services, HR Operations, or a similar HR support role.
- Strong communication and customer service skills, with the ability to resolve issues effectively.
- Organised and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
- Proactive and adaptable, with a continuous improvement mindset.
- Experience with HR systems such as SAP or SuccessFactors is an advantage.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Fluency in English (both written and spoken) is required; additional European languages are a plus.
- A degree in Human Resources, Business Administration, or a related field is preferred.
- HR certification or accreditation (or working towards one) would be an advantage.
