Role: Product Director - AI Personalisation
Location: Netherlands
Hybrid (2 days in office)
Contract
As the Product Director for AI Personalisation, you will own the vision, roadmap, and delivery of our flagship hyper-personalisation solution — a product that embeds GenAI, agentic AI, advanced analytics, and orchestration into how global enterprises engage their customers.
This role is equal parts strategic product leadership and hands-on delivery ownership. You will shape the future of how millions of retail customers experience their banks, telcos, and consumer brands — while also ensuring our
squads deliver at speed and scale. You'll be responsible for defining product strategy, aligning stakeholders, prioritising backlogs, and orchestrating
execution across engineering, data, and CX teams. You will act as the bridge between client needs (growth, churn reduction, customer loyalty) and cutting-edge technology (LLMs, agentic AI, real-time orchestration) — ensuring
client's solution delivers measurable business value.
Key Responsibilities
- Product Ownership: Define and own the product vision, roadmap, and backlog for Portera's AI-driven hyper-personalisation solution.
- Customer-Centric Design: Translate FS & retail CX needs (sales uplift, churn, share of wallet) intoproduct features that deliver measurable outcomes.
- AI-Driven Roadmap: Embed LLMs, reinforcement learning, and agentic AI into orchestration flows, ensuring explainability, compliance, and scalability.
- Stakeholder Leadership: Partner with senior client stakeholders (CMOs, Tribe Leads, Heads of Digital) to align product direction with business outcomes.
- Delivery Oversight: Lead squads of engineers, data scientists, and analysts to build, release, and iterate product features at high velocity.
- Commercial Impact: Build business cases, measure ROI, and continuously optimise the "size of prize" delivered by the platform.
- Cross-Industry Expansion: Shape product strategy for use across financial services, telecoms, and consumer goods.
- Thought Leadership: Act as a product evangelist, and TS&A (Technology Strategy & Advisory) lead inside and in the market, showcasing how hyper-personalisation and surrounding CX-ecosystem can transform rapidly evolving (with the power of GenAI) B2C experiences.
Required Skills & Experience
- Product Leadership: Proven track record as a Product Owner, Head of Product, or Product Director delivering data/AI-driven platforms.
- Hyper-Personalisation / NBA: Hands-on experience with customer data platforms, campaign orchestration, recommendation engines, or CX personalisation tools.
- AI/GenAI Expertise: Familiarity with OpenAI, Gemini, Azure Cognitive Services, AWS Bedrock, reinforcement learning, and explainable AI.
Product Director - AI Personalisation
Contract Type:
Contractor
Location:
Netherlands
Industry:
Education
Contact Name:
Contact Email:
Contact Phone
Published
17-Sep-2025
