12 month contract
Location: Reading, UK. Hybrid (3 days in office).
Rate: £20-£25 per hour
We’re looking for a motivated Technical Support Representative to join our clients growing EMEA Customer Support team. In this role, you’ll play a key part in delivering exceptional customer service in a fast-paced, dynamic environment.
You’ll support customers daily by troubleshooting hardware, installation, and mobile/web platform issues, ensuring they’re kept updated via phone and email throughout the process.
Key responsibilities
- Become a technical expert in our SaaS platform with a strong understanding of the fleet management space.
- Provide technical customer support for SaaS fleet management products and solutions.
- Manage incoming customer requests (calls and emails), taking end-to-end ownership of cases including investigation, troubleshooting, analysis, resolution, escalation, and communication.
- Collaborate closely with internal teams, customers, and vendors.
- Identify recurring issues, take proactive measures for resolution, and continuously improve the customer experience.
- Previous experience in a customer-facing role (mandatory).
- Familiarity with SaaS (Software as a Service) solutions (advantageous but not required).
- Experience with CRM & ERP systems, ideally Salesforce and SAP (advantageous but not required).
- Strong communication and active listening skills.
- Excellent time management and prioritization abilities.
- A structured, “can-do” approach to problem-solving in a demanding environment.
- Attention to detail and accurate documentation skills.
- A growth mindset with a willingness to learn and self-develop.
